Hey there, friends! So glad you’re here today. I’m also glad that March is rolling along and bringing signs of Spring! Oh, yeah, baby bring on Spring! Oh, yes and it’s link up day with The Blended Blog too. Don’t forget to share your sweet selves with us today!
Last week I promised to share with you my story with The Loft. I’ll try to condense it but bear with me if that doesn’t actually happen.
I haven’t ever been a shopper with The Loft but last October a Tanger Outlet opened close to our home so of course, I had to check it out. Well, I found a few pieces that I liked and made a purchase. While checking out, I decided to open an account because of some added discounts available. Purchase done and I headed for home.
This is where it starts to unravel. I opened my bag and found a top that wasn’t mine. I checked my receipt and I was charged for it. I called the store and they sent out a UPS envelope so I could return it easily without having to drive back out to the store. I thought that was excellent customer service. A couple of days later I received the envelope and popped the package into a UPS drop-off box. My mistake was not getting a tracking receipt.
Once I received my bill, I noticed the shirt had not been credited. I called the store. Yada, yada, yada and no tracking number, my bad but problem was addressed and all is good or so I though. I lost count of the number of calls to have this situation corrected but it was multiple. Finally, those charges were reversed but it was not a delightful situation from start to finish.
I also noticed that an extra $97.00+ was charged to my account. I quickly rehearsed in my head what I had purchased. No, I hadn’t made a second trip out there. I had made only one purchase. I called the store again. They directed me to the credit card company. I emailed them regarding the issue. A few days later the charges were reversed. A few days later they reappeared. I called the store again to plead for help. I emailed the credit card company again. I called the store, again and again, to have them trace the transaction. Yada, yada, yada. Finally, after so many calls that I had lost count, one assistant manager took the bull by the horns and did some real research. Guess what? She called me back a day or so later. Guess what else? The charges were not mine. Thank you! Yes, I knew they weren’t. The charges would be reversed. She explained as best she could about the situation and what could have happened. She apologized. She also offered me a $25.00 gift card and asked me to give them another chance.
I promptly went to the store for the gift card and found a blouse I loved. So here it is.
I love the colors in this blouse and I just couldn’t pass it up. I knew it would be perfect for Spring. I knew it would be perfect with red pants. It ended well. I’m still a shopper at The Loft. Are you?
Have a great day and don’t forget to add your link with us today.
Be blessed! ~ Carrie
Kellyann says
Wow, what an ordeal! I used to shop exclusively at Loft because there was nothing else and I hadn’t yet discovered online shopping. I have had issues with my credit card and each time I’ve called their customer service came through. Thank goodness that assistant manager helped you out. You look lovely in this outfit – that top is so pretty!
xo,
Kellyann
Carrie says
I’m so glad this ended well, because I do like their clothing.
Living on Cloud Nine says
Whew, I am so glad it ended well pretty lady and LOVE the blouse! Customer Service has to be spot on these days, so many companies are horrible at it and I tell the person when they are great how much I appreciate it. I like to shop Loft more online than in store, they can be snooty at mine, lo. You look sensational!
Carrie says
Thank you, friend! I totally love this blouse and have been waiting until spring to wear it.
Anne says
Oy, that is quite the saga. I hate having to make phone calls over and over to get something dealt with!! Glad you came out with such a great blouse in the end though. They are one of my go-to places for pretty blouses like this. That color is gorgeous on you, and so fun paired with the red pants!
Carrie says
It was so frustrating but for $100, I had to get it straight. Makes me appreciate good customer service for sure.
Rebecca Jo Vincent says
Glad that all worked out – that had to be frustrating.
Love that shirt with the pop of red – so perfect for those pants!
Carrie says
So frustrating!! Glad it’s over!
Whitney @ Whitney à la mode says
How frustrating! But I’m glad you gave Loft another chance because I find so many cute (and affordable) pieces there. This blouse is SO you and I love the bright pants. You are channeling the sunshine that I want to start feeling up here.
Carrie says
I’m so glad it all finally came together and ended well.
Shoes to Shiraz says
NO kidding- that would be so frustrating. I LOVE the florals on you!
Carrie says
Thank you, friend!
Jodie Filogomo says
Gosh…at least it got resolved. And you benefited with this fabulous blouse!!
XOXO
Jodie
http://www.jtouchofstyle.com
Carrie says
I was so thankful that it all worked out and they gave me a gift card.
Ruth Maldonado says
Wow that sounds frustrating but that is one fabulous blouse!
http://www.mylittlenest.org
Carrie says
Thank you, Ruth!
Passport Couture says
Sorry to hear about the shopping headache you encountered! On the plus side, this outfit is beautiful and colorful. Hopefully you have a much better shopping experience next time.
http://passportcouture.com
Carrie says
Glad it all ended well!
Lana L. says
I love Loft, and have lots of things from them. But what a nightmare!! Glad it all finally worked out. LOVE this blouse on you – the colors and the print are perfect.
Carrie says
Thank you! When I saw this blouse, I immediately fell in love with it.
Lisa @ Daily Style Finds says
So glad you got it resolved – and nice of them to at least offer you the gift card. That blouse is the perfect color on you – and so spring-ready!
Lisa
Daily Style Finds
Carrie says
Thank you, Lisa!
Brooke says
Im glad they tried to make it right, what a headache!! I do love the LOFT but sometimes poor customer service can really leave a bad taste in your mouth! Luckily, the top you got in return is so cute!
Brooke
pumps and push-ups
Carrie says
I was so glad they made it right!
Emma Peach says
Oh my goodness, such much hassle! I’m glad you finally got it sorted out and found that pretty blouse to help make up for it!
Emma xxx
http://www.style-splash.com
Mother of 3 says
Wow! That is a lot of hassle; I’m glad it all worked out OK in the end.
Maria Kelly says
You really earnt that blouse!! It’s very pretty tho’. Thank goodness it got sorted in the end x
April J Harris says
Oh my goodness what a stressful situation! I’m so glad it’s resolved. Love the pattern on your pretty blouse – it will work with so many things. I do shop at The Loft from time to time when I am in the US. I’ve had some pretty tops and cardigans from there. Thank you so much for being a part of the Hearth and Soul Link Party, Carrie!
PALM + PINE says
Red pants are my jam! Love the blouse… glad you were able to turn something positive out of that frustrating situation!
Natasha | PALM + PINE
palmandpineblog.com